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Your Rights and Our Obligations at dk77

Access to dk77 depends on your local law and whether your region is eligible — we keep these terms clear so you know exactly where you stand.

Jurisdiction-Dependent AccessAccount Holder RightsData Handling PolicyContact Paths IncludedBangladesh-Relevant Terms
dk77 Your Rights and Our Obligations at dk77
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

Live Chat Open the chat widget from any page on dk77 to reach our support team directly. For legal queries, describe your concern and reference your account ID so we can pull the right records.
Email Support Send detailed legal or account-related requests to our support address. Include your registered mobile number and the nature of your query — data access, account closure, or terms clarification.
Account Help Centre Log into your dk77 account and navigate to the Help section for self-service options including transaction history, account status, and request submission for data or account changes.
HOW WE HANDLE YOUR DATA

Data, Security and Account Retention at dk77

Data We Hold

We store the information you provide at registration — name, mobile number, and payment wallet details like your bKash or Nagad number — along with your transaction and session history tied to your account.

Cookie Use

We use cookies to keep your session active, remember your language preference, and understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We recommend keeping your registered mobile number current so OTPs reach you without delay when you access from a new device.

Requesting Changes

To update your registered details, request a copy of your data, or ask us to delete your account, contact support via live chat or email with your account ID and the specific change you need made.

Common Legal and Account Questions

Account access depends on your local law and whether your region is eligible. It is your responsibility to confirm that using this platform is permitted where you are before registering.

Contact our support team via live chat or email with your account ID and a data access request. We'll confirm receipt and respond within a reasonable timeframe with the records we hold.

Yes. Reach out to support, confirm your identity via OTP, and request account closure. Any remaining balance can be withdrawn to your registered bKash, Nagad, or Rocket wallet before closure is finalised.

We retain transaction and account records for the period required under applicable law. After that retention period, personal data is deleted or anonymised. Support can clarify the specific timeline for your account.

We notify you through your registered contact — typically your mobile number — before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Raise it with our support team first and include your payment reference number. We'll check the transaction record on our side and coordinate with you to resolve it as quickly as possible.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.